Return & Refund Policy

Effective Date: July 1, 2026

At BOPCI, we are committed to providing premium-quality handbags and an exceptional shopping experience. Every product is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Please read our Return & Refund Policy carefully before placing an order.

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1. Return Eligibility

You may request a return within 7 days from the date your order is delivered if:

• You received a damaged product.
• You received the wrong product.
• You received an incorrect color or variant.
• The product has a manufacturing defect.
• The product delivered is incomplete or missing parts.

To be eligible for a return:

• The product must be unused.
• Original tags must remain attached.
• The product should be in its original packaging.
• All accessories, invoices, and labels must be included.
• The return request must be submitted within 7 days of delivery.

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2. Non-Returnable Items

For hygiene and quality assurance reasons, the following products cannot be returned:

• Used handbags
• Products without original tags
• Products damaged after delivery
• Products returned without original packaging
• Clearance Sale items
• Gift Cards
• Customized or personalized products

Returns that do not meet our eligibility requirements may be rejected.

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3. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Order Number
• Product Images
• Images of the Package
• Short Video (if required)

Once verified, we will arrange a replacement or refund at no additional cost.

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4. Return Process

To initiate a return:

Step 1

Email us at:

support@bopci.com

Include:

• Order Number
• Full Name
• Mobile Number
• Reason for Return
• Product Images

Step 2

Our support team will review your request within 24–48 business hours.

Step 3

If approved, we will schedule a pickup or provide return shipping instructions.

Step 4

Once the returned product is received and passes our quality inspection, your refund or replacement will be processed.

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5. Refund Policy

Refunds are processed only after the returned product passes our inspection.

Approved refunds are issued through the original payment method.

Estimated refund timelines:

• UPI: 2–5 Business Days
• Credit Card: 5–7 Business Days
• Debit Card: 5–7 Business Days
• Net Banking: 5–7 Business Days
• Wallet Payments: 2–5 Business Days

Depending on your bank, additional processing time may apply.

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6. Replacement Policy

Instead of a refund, customers may choose a replacement if:

• The wrong product was delivered.
• The item arrived damaged.
• There is a manufacturing defect.
• An incorrect color or size was shipped.

Replacement orders are dispatched after the returned item is received and verified.

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7. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation is not possible.

To request cancellation, contact our customer support immediately.

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8. Return Shipping

If the return is due to:

• Wrong Product
• Damaged Product
• Manufacturing Defect
• Incorrect Variant Sent

BOPCI will bear the return shipping cost.

If a return is requested for personal reasons (where applicable), return shipping charges may be deducted from the refund amount.

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9. Exchange Policy

We currently offer exchanges only for:

• Wrong product received
• Damaged product
• Manufacturing defects

Exchanges based on personal preference, change of mind, or color selection may not be accepted.

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10. Inspection Process

Every returned item undergoes a quality inspection.

Refunds or replacements will only be approved if the product is found to be:

• Unused
• Undamaged by the customer
• In original condition
• Complete with all tags and packaging

Products failing inspection may be returned to the customer without a refund.

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11. Refund Exceptions

Refunds will not be issued if:

• The product has been used.
• Tags have been removed.
• The product is damaged after delivery.
• The return request is made after 7 days.
• The product was purchased during a Final Sale.
• The returned item is incomplete.

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12. Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your payment provider.
• Contact your credit card company.
• Allow additional processing time.

If the refund is still not received, please contact us.

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13. Order Refusal

BOPCI reserves the right to refuse returns or refunds if:

• Fraudulent activity is suspected.
• Return policy conditions are not met.
• Excessive return requests are detected.
• Product inspection fails.

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14. Customer Responsibility

Customers are responsible for providing:

• Correct shipping address
• Accurate contact details
• Proper return packaging

BOPCI is not responsible for delays caused by incorrect information provided by the customer.

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15. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

BOPCI Customer Support

Email: support@bopci.com

Phone: +91 XXXXX XXXXX

Business Address: Surat, Gujarat, India

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

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16. Policy Updates

BOPCI reserves the right to modify this Return & Refund Policy at any time without prior notice.

Any changes will be updated on this page, and continued use of our website constitutes acceptance of the revised policy.